ORTOLAN Akademie GmbH

L15, 12–13
68161 Mannheim

Storkower Straße 139b
10407 Berlin

Website: wir-sind-eisenbahner.de
Email: info@ortolan-akademie.de
Phone: +49 30 943936090

Event description

Mental strength, safety and the ability to act are crucial in day-to-day railway operations. The resilience seminar offered by ORTOLAN Akademie is aimed in particular at employees who regularly interact with customers, such as train conductors. Participants learn to handle stress, conflicts and challenging situations more professionally, set clear boundaries and act safely and confidently, even in difficult moments.

The seminar combines resilience training, de-escalation, violence prevention and practical self-defence. Its aim is to strengthen employees for the long term and help companies promote safety, motivation and psychological resilience within their teams.

Content

  • Stress management and self-reflection
  • Resilience training and the 7 pillars of resilience
  • Dealing with stress, crises and challenging situations
  • De-escalation strategies for customer interactions
  • The 5 principles of verbal de-escalation
  • Violence prevention through awareness and situational awareness
  • Physical self-defence for realistic emergency situations
  • Building confidence, self-assurance, presence and the ability to act

General information

Target group:

  • Train conductors and employees in customer-facing roles

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